Program Policies

Group Fitness Program

  • Fall 2021 Group Fitness Pass Refund Deadline: September 20th, 2021. No refunds after the deadline.

  • There are no refunds on half price or short-term initiatives.

  • There is a $10 fee for all cancellations.


In-Person Participation

  • All participants must swipe into the facility using their CUID or DFC ID. No ID; no entry.

  • Display your ReopenCU green pass to the front desk.

  • All attendees must comply with University protocols for accessing campus facilities.

  • Confirm your reservation with the attendant at the studio location. Only passholders with a reservation will be admitted. 

  • In-Person & Virtual Access passholders may only reserve a spot in one format per class meeting, either the in-person class OR the virtual class. Not both. 

  • Until further notice, a face mask must be worn for the duration of their class. No gators, bandanas, or exhalation valves.

  • Exercise attire is required, including closed-toe athletic shoes. 

  • There is a 5 minute late policy. No exceptions. 

  • Water bottles are permitted. Unless medically necessary, do not bring food into class.


Virtual Participation

  • Only passholders with a reservation may attend.

  • It is expected that all attendees participate according to their ability. Attendees who are only watching the class, but not participating or exercising, will be removed.

  • A participant may be muted or have their video turned off at the instructor's or monitor's discretion.

  • Set your screen name to the actual first and last name you registered under. We will be checking registration. If it appears you are not registered, you will be removed from the class. 

  • Classes will be locked 5 minutes after the start time. Please be prompt. If for any reason you exit the class after it has been locked, you will not be able to reenter the class. 

  • Recording video, audio, still photographs, or screenshots of the class content, participants, or the instructors is strictly prohibited by the Physical Education Department. 

  • Wear exercise-appropriate attire. 

  • Anyone engaged in inappropriate or disruptive behavior that compromises the safety or comfort of the instructor or other participants (i.e. nudity, explicit language or displays, harassment), or otherwise violates guidelines, will be removed from the class at the instructor or class monitor's discretion.

  • Please notify the instructor of any issues during your class. 

  • Non-compliance with any of the above guidelines may result in the cancellation of your pass or further warranted action. 

  • There is a 5 minute late policy. No exceptions. 

Personal Training Program

REQUEST A TRAINER: A trainer will contact you within 48 hours of receiving your request. Once in touch with the trainer,  please discuss your needs, goals, and schedule. Trainers manage their own schedules, therefore all scheduling is between the client and the trainer. 

BUY SESSIONS ONLINE once you and your assigned trainer have confirmed a meeting time. Be sure to purchase the session before your first meeting with your trainer. Trainers may not conduct a session before it has been purchased. Paying a trainer directly is PROHIBITED. 

If you submit your request on a weekend or University holiday, please wait for the following business day for your request to be handled. 

Partner and Group Training: EACH participant must submit their own separate registration form

  • Prorated refunds are granted only for documented medical reasons. An additional $10 cancellation fee is applied.

  • Refunds are not granted for any reason on expired packages.

  • Package expiration cannot be extended.

  • All sessions must be paid for in full prior to the start of training. Free trial sessions are not offered.
  • BUY SESSIONS ONLINE anytime online.
​Lateness and Cancellation Policies
  • You must provide a 24-hour notice for any cancellations to avoid being charged for that session.
  • Out of respect for one another's time and in order for us to provide you with the best service possible, we ask that you be prompt for your session.
  • If you arrive more than 15 minutes late, your session will be forfeited and considered “cancelled”. Trainers are not required to wait for clients who are more than 15 minutes late. Please call your trainer if you anticipate being late. 
Expiration Dates

You must use your purchased sessions BEFORE the expiration date. Unused sessions are forfeited. 

  • Single Session – 14 days from date of purchase
  • Five Sessions – 2 months from date of purchase
  • Ten Sessions – 4 months from date of purchase

Specialty Courses

  • Classes are NOT PRO-RATED or sold individually, unless otherwise noted. We do not allow make-ups for missed classes.

  • Registration will continue throughout the semester, space permitting.

  • Members may only attend a class if they have officially registered and paid for the entire session. Registration may be confirmed at the start of each class.

  • Masks must be worn when not swimming.

  • Fall 2021 Refund deadline: September 20th, 2021. No refunds after this date. There is a $10 refund fee. 

  • For classes that start on/after the general refund deadline, you have one week from the start date of the class to request a refund.

Functional Fitness

  • Patrons may use the studio at their own risk.

  • An approved face covering is required while in the facility.

  • Space is available on a first come first-served basis. Max capacity is 12 people.

  • Equipment may not leave the room.

  • Patrons may bring their own equipment, but it may not be stored in the studio. 

  • Music may NOT be played out loud. Headphones or earbuds are required. 

  • Patrons must clean any equipment they use and return equipment to its rightful location before leaving. 

  • The following items are strictly prohibited inside the studio:

    • Chalk

    • Food

    • Open-toed shoes

    • Bags or backpacks of any kind. These must be left in a locker or outside of the studio.

  • Equipment must be used properly and not abused. Do not climb on the Queenax structure. 

  • Patrons may be asked to leave if out of compliance.